05 July 2023

Train operators have proposed changes to the majority of rail station ticket offices in England.

As part of the consultation Transport Focus wants to hear your views to understand how the changes will impact you.

Train operators have extended the time available to respond to the consultation by an extra five and a half weeks.

Consultation process

Under the Ticketing and Settlement Agreement train operators are required to consult Transport Focus and provide passengers with the opportunity to have their say.

Train companies are required to put up notices at the affected ticket offices alerting passengers to their proposal and provide our contact details (or London Travelwatch if the station is in and around the London area) so passengers can provide feedback. Train companies have also published further information about their plans online. Please look at their proposals and tell us what you think and provide us with specific details about how the changes at your station will affect you.

Passengers with comments on the proposals should contact Transport Focus and share what the changes will mean for them. For instance, how will the changes affect your ability to buy a ticket at your station or the quality of service available at the station?

All feedback must be received by Friday 1 September 2023.

As Altrincham Station comes under TFGM it’s ticket office will probably remain open. 

If you would like to read more about the proposals click on this link: https://www.northernrailway.co.uk/consultation-2023 

However if you would like to submit a general response to the national proposals email: [email protected]

You can also write to the following freepost address:

RTEH-XAGE-BYKZ, Transport Focus, PO Box 5594, Southend on Sea, SS1 9PZ